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Tech Implementation

IMPACT AREAS

  • Process Management

  • Service analysis

  • Process Re-engineering

  • Risk Framework for Change Management

  • Help Desk Implementation

  • CMDB Implementation

  • AI/OPS

  • Process Definition

  • ERP Specification Definition

  • Solution Fitment Assessment

  • Customization Assessment

  • ERP Acceptance Testing

  • ERP Deployment


SERVICE ARCHITECTURE


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Tech Implementation


Customer Requirement :

  • Bring in Operational Efficiency
  • Reduce Cost of Operations and failures
  • IT as an enabler to the Business
  • Transparency & visibility to the Business through Analytics and Business Intelligence
  • As-Is Process Mapping for Project Management, Finance & Accounts, Supply Chain (Procurement, Inventory, Logistics)
  • Identify the To-Be processes
  • Implement ERP



    • Enpower Solution :

  • IT Service Management process mapping & re-engineering
  • Build the Target Operating Model
  • Build a Sample Service Delivery Model
  • Help Select, Configure and Maintain Helpdesk tooling
  • Train the Process Owners (Train-the-Trainer)
  • Build the Service Catalog
  • Organization re-structuring to ensure Transformation and alignment with the Processes and defined Roles
  • Gaps and bottlenecks in As-Is processes were identified for improvement/automation opportunities
  • Workflow Management solutions and ERP solutions were analysed for their relevance to the organization
  • Supported the organization and the Third Party implementors with the Use Cases, User Acceptance Test and User Manuals